Unfortunately, some banks may charge additional processing fees on incoming transactions. This can currently occur for USD, JPY, NZD, and SGD payments.
We’ve eliminated all of the transaction fees that we control – but sadly there’s not a lot we can do about these banks attaching extra fees to themselves and hitting you (or your recipient) with a nasty surprise. At least, there’s not a lot we can do yet.
We’re working on a solution that will help you avoid these fees that are charged on arrival. Until then, though, we suggest you avoid transferring small amounts of currency in these denominations – as the additional fees will likely mean it’s not cost effective.